Certificate in Customer Service for Health and Social Care Settings


About this course

This qualification is aimed at learners interested in working in adult social care in England.

This level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help learners develop positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You'll also gain a better understanding of what makes effective teams work, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.


Course Availability

This course is available to start throughout August until the end of February, but must be completed by 30 June. If you are paying for the course, you can start on any date throughout the year and have 6 months to complete it.


To help with the costs of studying, this course is eligible for: To check your individual eligibility, please contact us online or telephone 01252 405555.

Contact Us

If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.


Funded Free
Non-Funded £449

Contact Us

If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.

Studies Include

What modules are covered?

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs


What Next?

This qualification supports progression to further learning in the following areas:

  • Level 2 or 3 Diploma in Health and Social Care (Adults) for England
  • Level 2 or 3 Certificate in Preparing to Work in Adult Social Care
  • Level 3 Diploma In Allied Health Profession Support
  • Intermediate or Advanced Level Apprenticeship in Health & Social Care


This qualification can also support progression to employment and progression within employment for the following job roles and workers:

  • Support Worker (Supported Living)
  • Healthcare Support Service Worker
  • Clinical Healthcare Support Worker
  • Healthcare Assistant
  • Mental Health Support Worker
  • Mental Health Outreach Worker
  • Substance Misuse Worker
  • Health Education/Health Promotion Worker
  • Care Assistants/Support Workers/Key Workers in residential settings
  • Healthcare Assistants/Support Workers in community and primary care environments
  • Healthcare Assistants/Support Workers in acute health environments
  • Care Assistants/Support Workers/Key Workers in domiciliary services
  • Care Assistants/Support Workers/Key Workers in day services
  • Personal Assistants employed directly by the individual they support or their families

Entry Requirements

What is the entry process?

There are no specific prior qualifications needed to access this qualification.

Due to government funding these courses are available free of charge; subject to the learners meeting the set eligibility. You must have lived in the UK/EU for the past 3 years and be over 19 years old. There may be a fee should you withdraw from the course.

All interviews will be online. 



If you would like to enrol on the course or have any questions, please contact our Business Services Team at business@farn-ct.ac.uk or by phone on 01252 407299


What are the advantages of learning online with us?
Study with an Ofsted Outstanding College ​​
Your journey to personal development is in great hands. As an Ofsted outstanding college, our experience helps support learners to gain qualifications and progress into all different kinds of industries.
Study in your own time and at your own pace ​
Although assignments will have deadlines, you could study in the morning, during a lunch break or in the middle of the night - the choice is yours.
Boost your self-esteem and confidence ​​
​Achieving a new qualification can help give you the confidence needed to aim for a promotion or to apply for a new job.
FOCAL - Farnborough Online College Advancing Learning
C/O Farnborough College of Technology, Boundary Road, Farnborough, Hants GU14 6SB
Call: 01252 405555