Level 2 Principles of Customer Service

About

About this course

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information, organising and supporting events, resolving problems and dealing with challenging customers and developing customer relationships.

Course Availability

This course is available until the end of February, but must be completed by 30 June. This course restarts on the 1 August. 

Fees

FEE COST
Funded Free
Non-Funded £362

Contact Us

If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.

Studies Include

How will I be taught?

Delivery and Duration
You will be provided with the learning materials either online and/or hardcopies and you will have the support of a knowledgeable assessor/tutor who will give you guidance and feedback on the course as you complete it. This course takes between 2 to 6 months to complete.

What modules are covered?

To be awarded the Level 2 Certificate in Principles of Customer Service, learners are required to successfully complete 3 mandatory units.

Mandatory units

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations

Progression

What Next?

Learners who achieve this qualification could progress to:

The Level 2 Certificates in Principles of Business and Administration, Principles of Team Leading, Lean Organisation Management
Techniques, and Information Advice and Guidance.

Entry Requirements

What previous qualifications and experience will I need?

What previous qualifications and experience will I need?

There are no specific prior qualifications needed to access this qualification. However, learners might find it useful if they have already completed a Level 1 qualification. You will be invited in to complete an induction and initial assessment.

Due to government funding these courses are available free of charge; subject to the learners meeting the set eligibility. You must have lived in the UK/EU for the past 3 years and be over 19 years old. There may be a fee should you withdraw from the course.

All interviews will be online. 

 

If you would like to enrol on the course or have any questions, please contact our Business Services Team at business@farn-ct.ac.uk
or by phone on 01252 407299.

THIS IS A ROLLING PROGRAMME. APPLICATIONS ARE PROCESSED THROUGHOUT THE YEAR.

Related Courses
What are the advantages of learning online with us?
Study with an Ofsted Outstanding College ​​
Your journey to personal development is in great hands. As an Ofsted outstanding college, our experience helps support learners to gain qualifications and progress into all different kinds of industries.
Study in your own time and at your own pace ​
Although assignments will have deadlines, you could study in the morning, during a lunch break or in the middle of the night - the choice is yours.
Boost your self-esteem and confidence ​​
​Achieving a new qualification can help give you the confidence needed to aim for a promotion or to apply for a new job.
FOCAL - Farnborough Online College Advancing Learning
C/O Farnborough College of Technology, Boundary Road, Farnborough, Hants GU14 6SB
Call: 01252 405555
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