This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information, organising and supporting events, resolving problems and dealing with challenging customers and developing customer relationships.
Apply online for this course and start making progress straightaway.
If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.
You will be provided with the learning materials either online and/or hardcopies and you will have the support of a knowledgeable assessor/tutor who will give you guidance and feedback on the course as you complete it. This course takes between 2 to 6 months to complete.
To be awarded the Level 2 Certificate in Principles of Customer Service, learners are required to successfully complete 3 mandatory units.
Mandatory units
Learners who achieve this qualification could progress to:
There are no specific prior qualifications needed to access this qualification. However, learners might find it useful if they have already completed a Level 1 qualification. You will be invited in to complete an induction and initial assessment.
Due to government funding these courses are available free of charge; subject to the learners meeting the set eligibility. You must have lived in the UK/EU for the past 3 years and be over 19 years old. There may be a fee should you withdraw from the course.