Bitesize Conflict Resolution - Knowledge, skills and behaviours for managing conflict


About this course

Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence-based judgements and act professionally within the bounds of organisational and legal frameworks. This series is designed to equip you with strategies to manage conflict not only face-to-face but remotely with confidence, find creative solutions and make difficult decisions.

You will be given 3 months to complete your chosen programme from the date of registration. Three month’s membership included - access CMI’s exclusive benefits and resources.  

Available on any type of device - whenever, wherever, completely flexible to suit your own needs. If you complete 3 courses, you will be eligible for Foundation Chartered Manager on completion 

Once you are enrolled, you can access your course here:


Non-Funded £90

Contact Us

If you have any questions about this course then please contact us by phone on 01252 40 55 55 or message us.

Studies Include

How will I be taught?

Our programmes are designed to equip learners with the skills and knowledge they need to support them in a current role and in career progression. Mapped against the CMI Professional Standards and Level 5 qualification learning outcomes, this mix of practical tools, case studies, checklists, videos and real-world insights will give learners a better understanding of the topic.

Throughout the programmes learners are asked to complete activities to reflect on their learning. These reflections should be shared with programme leads at the provider or employer at the end of the programme, to demonstrate learning and how they plan to apply it within their organisation. Programmes are available for three months and are supported by a three-month CMI subscription. On completion of each programme learners will receive a CMI Certificate of Achievement that evidences their Continuing Professional Development. 

The programmes to be included within this series are:

  1. Types, Causes, Stages and Impact of Conflict Within Organisations
  2. Investigate Conflict Situations in the Workplace
  3. Approaches, Techniques, Knowledge, Skills and Behaviours for Managing Conflict


What Next?

After completing a Bitesize Programme, you can then sign up to the next programme in the series or to another programme in a different series. If all programmes in a series are complete, you can complete a final assessment to gain a Level 5 in Management and Leadership. This will put you onto a clear pathway to gaining additional qualifications and Chartered Manager status.

The courses by CMI Bitesize have been designed to be flexible and minimise any disruption to work/life balance, but it is recognised that some learners may want to do more, which is why these series are aligned to the Level 5 qualification in Management and Leadership. By completing a full series, learners can top up to the Level 5 qualification in Management and Leadership simply by completing the unit assessment.

If you complete 3 courses you will be eligible for Foundation Chartered Manager on completion.

Entry Requirements

What is the entry process?

There are no formal entry requirements for this course, but Training Providers or Employers are required to ensure that learners admitted to the programme have sufficient capability at the right level to undertake the learning. This programme is offered in English.

What are the advantages of learning online with us?
Study with an Ofsted Outstanding College ​​
Your journey to personal development is in great hands. As an Ofsted outstanding college, our experience helps support learners to gain qualifications and progress into all different kinds of industries.
Study in your own time and at your own pace ​
Although assignments will have deadlines, you could study in the morning, during a lunch break or in the middle of the night - the choice is yours.
Boost your self-esteem and confidence ​​
​Achieving a new qualification can help give you the confidence needed to aim for a promotion or to apply for a new job.
FOCAL - Farnborough Online College Advancing Learning
C/O Farnborough College of Technology, Boundary Road, Farnborough, Hants GU14 6SB
Call: 01252 405555